A limited set of end users had intermittent access issues with the product.
What was the root cause?
The Azure load balancer service did not scale properly.
What is the Prevention Strategy?
Add additional compute (Completed on day of incident)
Adjustment of alarms for smaller deployments to ensure enough compute is available when an zonal outage occurs. (Expected 2/28)
Posted Feb 04, 2025 - 16:37 UTC
Resolved
This incident has been resolved.
Posted Jan 22, 2025 - 12:22 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2025 - 10:15 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 22, 2025 - 10:00 UTC
Investigating
We are currently investigating reported issues with SysTrack Cloud availability in the below regions. Some users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that utilize the API. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available.
Posted Jan 22, 2025 - 09:30 UTC
This incident affected: SysTrack Cloud Edition - AB (SysTrack API/UI, SysTrack Endpoint Connections).