SysTrack Cloud Edition Status

Jan 30, 2023

Resolved - After monitoring the situation for the past hour, we are confident that the remediation has worked. If you have any future issues, please contact Lakeside Support at support@lakesidesoftware.com.
Jan 30, 15:35 UTC

Monitoring - We have identified the problem and taken action to remediate the issue. We are no longer experiencing the elevated error. We will continue to monitor the issue for the next hour to ensure it is resolved.
Jan 30, 14:38 UTC

Investigating - We're experiencing an elevated level of API/Website errors and are currently investigating the issue.
Jan 30, 14:05 UTC

Lakeside Software Cloud - Planned Maintenance Extended

Completed - The scheduled maintenance has been completed.
Jan 30, 10:40 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 30, 09:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 08:40 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 30, 08:38 UTC

Lakeside Software Cloud - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 02:30 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 6, 20:19 UTC

Jan 29, 2023

No incidents reported.

Jan 28, 2023

Lakeside Software Cloud - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:01 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 6, 20:17 UTC

Jan 27, 2023

Lakeside Software Cloud - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 16:00 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 6, 20:18 UTC

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Lakeside Software Cloud Services OUTAGE - Germany

Resolved - This incident has been resolved. After monitoring the situation for the past 1.5 hours, we are confident that Microsoft's Mitigation has worked. If you have any future issues, please contact Lakeside Support at support@lakesidesoftware.com.
Jan 25, 11:10 UTC

Update - We are continuing to monitor for any further issues.
Jan 25, 09:50 UTC

Monitoring - Azure Teams has remediated the issue as per the latest update.

Lakeside Services on SysTrack Cloud Edition - Germany are back to online. We are continuing to actively monitor the situation.

Tracking ID - VSG1-B90
https://app.azure.com/h/VSG1-B90/5287ef
Jan 25, 09:43 UTC

Identified - The Incident is related to Azure Global outage on Networking Services. We are monitoring the status and we are in constant touch with Azure. We will share the next update as soon possible.
Jan 25, 09:17 UTC

Investigating - We are currently investigating this issue.
Jan 25, 09:13 UTC

Identified - We are currently investigating this issue.
Jan 25, 09:13 UTC

Update - The Incident is related to Azure Global outage on Networking Services. We are monitoring the status and we are in constant touch with Azure. We will share the next update as soon possible.
Jan 25, 09:03 UTC

Investigating - Lakeside Software is currently experiencing an outage related to SysTrack Cloud Edition impacting the below regions. The outage is currently impacting core cloud services. During this outage, users will not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.
Jan 25, 08:52 UTC

Jan 24, 2023

No incidents reported.

Jan 23, 2023

Lakeside Software Cloud - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 23, 09:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 03:30 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 6, 20:16 UTC

Jan 22, 2023

No incidents reported.

Jan 21, 2023

Lakeside Software Cloud Services - Degraded Performance

Resolved - After monitoring the situation for the past 5 hours, we are confident that the remediation has worked. If you have any future issues, please contact Lakeside Support at support@lakesidesoftware.com.
Jan 21, 01:23 UTC

Monitoring - We have remediated the issue and are going to continue to monitor closely.
Jan 20, 21:33 UTC

Identified - We have identified a potential root cause and are working on a fix. Until it is fully implemented, there might be additional intermittent service disruptions. We will update you as we learn more.
Jan 20, 20:13 UTC

Investigating - Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.
Jan 20, 19:07 UTC

Lakeside Software Cloud - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 19:00 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The upgrade will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. Once the maintenance has concluded upgrading of the agent software is recommended.

You can review release notes on the Customers Support Portal

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 6, 20:15 UTC

Jan 20, 2023

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

SysTrack Cloud Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The purpose of this maintenance is to apply OS and other underlying service updates to back-end servers. Your SysTrack Cloud version is not changing. The maintenance will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. No action is required once maintenance has been completed.

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 4, 15:20 UTC

SysTrack Cloud Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:00 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The purpose of this maintenance is to apply OS and other underlying service updates to back-end servers. Your SysTrack Cloud version is not changing. The maintenance will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. No action is required once maintenance has been completed.

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 4, 15:25 UTC

SysTrack Cloud Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The purpose of this maintenance is to apply OS and other underlying service updates to back-end servers. Your SysTrack Cloud version is not changing. The maintenance will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. No action is required once maintenance has been completed.

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 4, 15:23 UTC

Jan 16, 2023

SysTrack Cloud Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:01 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The purpose of this maintenance is to apply OS and other underlying service updates to back-end servers. Your SysTrack Cloud version is not changing. The maintenance will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. No action is required once maintenance has been completed.

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 4, 15:24 UTC

SysTrack Cloud Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:30 UTC

Scheduled - Lakeside Software will be performing planned maintenance on SysTrack Cloud Edition. The purpose of this maintenance is to apply OS and other underlying service updates to back-end servers. Your SysTrack Cloud version is not changing. The maintenance will be performed to the below regions and components. You may experience brief disruption of services during the maintenance. No action is required once maintenance has been completed.

Please reach out to Support@lakesidesoftware.com with any questions or problems.
Jan 4, 15:18 UTC

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