End users had intermittent access issues with the product.
What was the root cause?
A backend scaling issues cause some connections to respond back.
What is the Prevention Strategy?
Add additional compute (Completed on day of incident)
Split backend components to allow them to scale independently (Expect ETA 12/15)
Posted Nov 25, 2024 - 21:11 UTC
Resolved
This incident has been resolved.
Posted Nov 19, 2024 - 14:23 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 19, 2024 - 14:01 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 19, 2024 - 12:39 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 19, 2024 - 12:09 UTC
Investigating
Some users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that utilize the API. We're actively working on identifying the root cause. We apologize for any inconvenience and will provide an update once more details become available.
Posted Nov 19, 2024 - 10:51 UTC
This incident affected: SysTrack Cloud Edition - AB (SysTrack API/UI).