What was the issue?

Access to the SysTrack CE America’s cloud was slow due to sensor processing.

What was the root cause?

Preliminary root cause, which is still being verified, was an Azure networking issue causing the utilization of our caching service to respond slowly to requests. This slowness caused cascading slowness to other areas of the platform.

What is the Prevention Strategy?

1. Running a large cache until other steps have been taken. (Completed)
2. Migrations to a different networking path to access the cache (Sept 2025)
3. Updates to how the system gets the cache information for recovery quicker (Oct 2025)
4. Updating the Sensor agent upload mechanism to implement resends or retries. (TBD)