NLQ Feature

Incident Report for SysTrack Cloud Edition

Resolved

We have mitigated the issue and are working with our cloud provider to identify the root cause. If you are experiences any problems, please contact support.
Posted Mar 13, 2026 - 00:52 UTC

Update

We are continuing to work with Microsoft on a resolution. Microsoft Azure Tracking ID: SH0P-S10
Posted Mar 12, 2026 - 22:44 UTC

Update

We are continuing to work with Microsoft on a resolution.
Posted Mar 12, 2026 - 18:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 12, 2026 - 17:40 UTC

Identified

A Microsoft Azure dependency used by our NLQ feature is currently experiencing issues, which may result in degraded or unavailable NLQ responses. All other SysTrack functionality remains unaffected. We have engaged Microsoft and are actively monitoring the situation. We will provide updates as more information becomes available.
Posted Mar 12, 2026 - 17:33 UTC
This incident affected: SysTrack Cloud Edition - Americas (SysTrack AI), SysTrack Cloud Edition - Insiders (SysTrack AI), and SysTrack Cloud Edition - Optum (SysTrack AI).
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