Resolved -
We have mitigated the issue and are working with our cloud provider to identify the root cause. If you are experiences any problems, please contact support.
Mar 13, 00:52 UTC
Update -
We are continuing to work with Microsoft on a resolution. Microsoft Azure Tracking ID: SH0P-S10
Mar 12, 22:44 UTC
Update -
We are continuing to work with Microsoft on a resolution.
Mar 12, 18:49 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 12, 17:40 UTC
Identified -
A Microsoft Azure dependency used by our NLQ feature is currently experiencing issues, which may result in degraded or unavailable NLQ responses. All other SysTrack functionality remains unaffected. We have engaged Microsoft and are actively monitoring the situation. We will provide updates as more information becomes available.
Mar 12, 17:33 UTC